Customer Care Representative
Customer Care Representative FT M-F 8am - 5pm
Solid, established company in North Carolina seeks a friendly, outgoing, positive person with 3-5 years of customer service experience and the ability to build rapport with customers and sales representatives to ensure their satisfaction.
Job Description and Responsibilites:
- Responsible for accurately processing assigned orders throughout all phases of order cycle and team productivity
- Effectively communicate with customers via e-mail, telephone, and fax regarding status of orders, claims, prices, availability of stock and product information
- Work with cross-functional teams concerning promotions, product information, shipment dates, and special customer requirements
- Assist in new procedures and controls as required
- Assist with placement of orders, refunds, or exchanges
- Resolve customer complaints via phone, email, or mail in regards to product or service concerns by clarifying the customer's issues; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment and follow up to ensure resolution
- Maintain and update customer account information
Required Skills and Competencies:
- Proficient in Excel
- Data Entry
- Ability to work independently and effectively in team environment
- Ability to prioritize, organize, and maintain detailed records
- Ability to interact with all internal and external customers
- Communication Skills- verbal and written
- Listening Skills
- Attention to details and accuracy
- Problem analysis and problem solving
- Preferred basic knowledge of medical supplies or sales
Education:
High School diploma or general education degree